Welcome to the Virtuallyontheweb.com support and FAQ pages. This page is changing all of the time as more questions are asked and answered. If your question is not answered here please email us from our contacts page.

Account & Administration Frequently Asked Questions

1. How long will it take to setup my domain name?
   Once you register your domain name on our site, it should be submitted and appear in the InterNIC Whois database update on the following day. In unusual circumstances it may take an extra day to appear. Your domain name should be completely setup within 48 hours.
   
   
   
2. How long will it take to setup my Web Hosting account?
   We will have your webspace setup on our servers within 24 hours of recieving your order.
   
   
   
3. How do I pay for your services?
   Virtuallyontheweb.com accepts Visa, Mastercard, and American Express cards to pay for services. Your card will be charged by our merchant account.
   

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Email Frequently Asked Questions

1. How do I use my email account?
   Each email account will need to be setup in your email client. Click here for detailed information on setting up the Outlook Express email client. The information provided here is generally required by all email clients.
   
   
   
2. Why do I get a message that the server cannot be contacted when I try to send an email?
   Most ISP's block users from sending SMTP (outgoing mail) requests to servers that are not in their network. If you get this error, especially if you have a dial-up account, this is probably happening to you. The remedy is to use your ISP's SMTP server. You do this by replacing mail.virtuallyontheweb.com with your ISP's server in the Outgoing mail box only. The POP server will still be mail.virtuallyontheweb.com.
   
   
   
3. Can I change the 'Postmaster' email account?
   The Postmaster email account that you use to login to the Email Administration page is not included in your allotted email accounts. Each domain has this account. Though you may be able to change it, we suggest that you do not.

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Web Design Frequently Asked Questions

1. What are Frontpage Extensions?
   Microsoft offers a site designing program that will connect directly to a server. Frontpage Extensions are a series of files located on the server, in your web space, that allow connection to the server, easily allow the addition of enhanced features, and allows for publishing your web site. Virtuallyontheweb supports Frontpage 2000 server extentions. Email admin@votweb.com to have them installed.
   
   
   
2. What is a CGI-BIN?
   A CGI-BIN is a folder in your web space where CGI scripts are to be placed. CGI scripts are programs that allow for interactive content on a web site such as a hit counter. Scripts can be written in Perl and C++. Each account has a CGI-BIN. Email support@votweb.com if you have specific questions about using scripts.
   
   
   
3. What should my homepage be named?
   For the server to issue a homepage to the browser automatically, your page can be named index.html, index.htm, index.cgi, default.html, default.htm, default.cgi and in the case of server side includes or PHP can be named index.shtml, index.php, default.shtml, and default.php.

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